Have a question or need help? You have come to the right place. Here you will find answers to frequently asked questions, links to related websites and downloadable documentation. If what you are looking for is not available here please feel free to complete the FAQ form provided and we will do our best to answer you right away!


Do third party insurance companies recognize Pedorthists as eligible providers?

Yes, third party insurance companies do recognize Pedorthists as eligible providers of orthotics, orthopaedic footwear, and footwear modifications. 

How long do orthotics last?

The life of your orthotics depends on a number of factors. How many hours do you stand on your orthotics? What type of surfaces are you standing on (concrete vs. carpet)? Are your orthotics in appropriate/supportive footwear? What type of activities are you doing while wearing your orthotics (waking vs. running, low impact vs. high impact)? How much do you weigh? Unfortunately there is no definite answer to this question.  Taking all of the above mentioned into consideration, if you are wearing your orthotics all day every day we recommend you replace them every 1-2 years.  This isn't to say that your orthotics won't last onger, however it is beneficial to have your orthotics checked yearly. You will recieve a reminder card in the mail approximately 1 year after your initial pick-up appointment. At this time we will check your orthotics under your feet as well as in your current footwear to ensure that they are still providing you with the necessary support.  If need be, simple modifications can be made to your current orthotics to prolong their lifespan.  

Is there a “Break-In Period” for orthotics?

Yes, initially you want to take it slow when wearing your orthotics.  It is recommended to wear your orthotics for one hour the first day, two hours the second day, three hours the third day.  If after the third hour on the third day you notice no new major muscle fatigue or ache in either your feet or lower legs, then you may continue on and wear your orthotics full time.  The first few times you wear your orthotics should be just casual wear; this means no strenuous activity such as running, aerobics, dancing etc.  Orthotics can be used for all activities once the first three days have passed (as long as there was no new discomfort experienced).  Should the jump from three hours to a full day of wear cause discomfort, continue with a more gradual break-in period.  AT NO POINT SHOULD YOUR ORTHOTICS HURT YOUR FEET! Mild fatigue or ache in the feet, muscles and joints of the lower limb is normal, however pain is not.  This discomfort should only last temporarily, and should subside within approximately one to two weeks.  If pain persists, your orthotics may need to be adjusted; if a follow up appointment has not already been scheduled with your provider, make sure to contact them.  After approximately three weeks of consistent wear, your orthotics should feel comfortable under your feet!  

What is the difference between a Pedorthist and a Chiropodist/Podiatrist?

A Pedorthist specializes in orthotics, the related assessment, design, manufacture and fit as it pertains to orthotics as well as orthopaedic footwear and footwear modification.  Chiropodists/Podiatrists specialize in the assessment of the foot and the treatment and prevention of diseases or disorders of the foot by therapeutic, surgical, orthotic and pallitive means.  Primarily, Chiropodists/Podiatrists focus on topical skin care as it relates to corn/callus removal, nail and wound care.  Chiropodists/Podiatrists do not fabricate their own orthotic devices; they send them away to an off-site lab.  A Pedorthists primary focus is orthotics, from start to finish and nothing else.